1. Introduction

This Refunds & Cancellations Policy governs the procedures and guidelines for requesting refunds and cancellations of services provided by Alennconsulting.com, owned by Alenn 9612 Inc. ("Alenn," "we," or "us"). We are committed to ensuring customer satisfaction and providing clear guidelines regarding refunds and cancellations.

2. Scope

This policy applies to all clients and customers who have engaged with Alennconsulting.com for services or products.

3. Refund Policy

3.1. Eligibility for Refunds: Refunds may be considered under the following circumstances:

• If the service received is not as described.

• If cancellation is requested within the specified timeframe (refer to Section 4).

• If the service does not meet the agreed-upon specifications.

• Other circumstances deemed appropriate by Alenn 9612 Inc.

3.2. Refund Process:

• Customers must submit a refund request in writing to refunds@alennconsulting.com within 7 days of the completion date.

• The request must include the reason for the refund and any supporting documentation.

• Alenn 9612 Inc. will review the request and respond within a reasonable timeframe.

• Approved refunds will be processed using the original method of payment.

3.3. Non-Refundable Items: Certain products or services may be non-refundable unless they meet the criteria outlined in Section 3.1. Such items will be clearly marked as non-refundable at the time of purchase.

4. Cancellation Policy

4.1. Cancellation Window: Clients may cancel their service(s) within 3 days of the purchase date for a full refund, unless otherwise specified for specific services/products.

4.2. Cancellation Process:

• Clients must submit a cancellation request in writing to Cancellation@alennconsulting.com

• The request must include the reason for cancellation and any relevant details.

• Alenn 9612 Inc. will acknowledge the request and confirm the cancellation within 2 business days.

• If applicable, refunds will be processed according to the Refund Policy outlined in Section 3.

5. Contact Information

For any inquiries regarding this Refunds & Cancellations Policy, please contact us at:

Email: Refunds@alennconsulting.com

Phone: (914) 595-2929

US Mail: Alenn 9612 Inc

Refunds Department

216 Congers Road Bldg 2-201

New City, New York 10956

6. Modifications to the Policy

Alenn 9612 Inc. reserves the right to modify or update this Refunds & Cancellations Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Alennconsulting.com website. It is the responsibility of the customers to review this policy periodically for updates.

By engaging with Alennconsulting.com services or products, customers agree to abide by the terms and conditions outlined in this Refunds & Cancellations Policy.

Delivery Policy:

Thank you for choosing Alenn Consulting, a service provided by Alenn 9612 Inc. We are committed to providing you with high-quality consultation services tailored to your needs. Please review our delivery policy outlined below:

1. Consultation Hours:

  • Our Consultation Hours are estimated at the start of the project.

  • Consultations outside of standard hours may be available upon request and subject to availability. Additional charges may apply for consultations outside of standard hours.

2. Consultation Reports:

  • Upon completion of the project or agreed-upon milestones, we will deliver a comprehensive consultation report detailing our findings, recommendations, and any other relevant information.

  • The consultation report will be delivered in PDF Format via Secure Message or Email.

3. Turnaround Time:

  • We strive to deliver consultation reports promptly and efficiently.

  • The turnaround time for delivering the consultation report will be communicated to you at the beginning of the project and will depend on the scope and complexity of the consultation.

4. Revisions:

  • We understand that your satisfaction is paramount. If revisions are necessary, please notify us within 5 days of receiving the consultation report.

  • We will make reasonable efforts to accommodate revision requests within a timely manner.

5. Communication:

  • We value open and transparent communication throughout the consultation process.

  • You can reach us during our standard consultation hours via Phone, Email or Secure Message

6. Confidentiality:

  • We treat all information shared during consultations with the utmost confidentiality.

  • Your data and project details will only be accessed by authorized personnel involved in the consultation process.

7. Payment:

  • Payment for consultation services is due upon receipt of the consultation report unless otherwise agreed upon in writing.

  • We accept Bank Wire, Certified Check, Visa, Mastercard, American Express & Discover

8. Cancellation and Refunds:

  • Cancellations must be made at least 3 days prior to the scheduled consultation date.

  • Refunds may be subject to a cancellation fee if cancellations occur after the specified deadline or if work has already commenced on the project.

9. Legal Compliance:

  • Our delivery policy is in compliance with all relevant laws and regulations governing consultation services in the state of New York and the United States.

10. Amendments:

  • We reserve the right to amend our delivery policy as necessary. Any changes will be communicated to you in writing.

If you have any questions or require further clarification regarding our delivery policy, please do not hesitate to contact us. Thank you for choosing Alenn Consulting. We look forward to assisting you with your consultation needs.

Refunds & Cancellations Policy